Terms of service

Terms & Conditions

About Us

This website is owned and operated by Just Wallpaper Ltd, trading as Wallpaper Sales. If you have any suggestions or comments, or need to contact us, please use the details below.

Wallpaper Sales (Just Wallpaper Ltd)
The Decoration Depot, 257 Kirkgate, Wakefield, West Yorkshire WF1 5PL, United Kingdom
Phone: 01924 379992
Email: sales [at] wallpapersales [dot] co [dot] uk
VAT Reg No: 708 2316 53
Company number: 3583298

Making A Purchase

Browse our store and add any items you wish to buy to your basket. When you have finished your selection, click 'Checkout' and you will be asked for the details we need to complete your order.

We accept all major credit and debit cards, plus the other payment methods shown at checkout.

If you have made a mistake in your order and cannot correct it in the basket, contact us and we will correct it.

The order confirmation email you receive after checkout confirms that we have received your order. It does not mean we have accepted it. Your order is accepted, and a contract formed between us, when we despatch the goods and send you a shipping confirmation email. If there is a problem with your order before then, for example a pricing error, an item we have inadvertently under-priced, or a product we are no longer able to supply, we will contact you. If a price has changed, we will always check with you first that the new price is acceptable, and if it is not, we will cancel the order and refund you in full.

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

Technical Errors, Pricing & Unit Display

We make every effort to ensure that all product descriptions, pricing, measurements and units (e.g. metres vs samples), and checkout totals displayed on our website are accurate and up to date.

However, technical issues may occasionally occur, including but not limited to errors caused by software updates, third-party integrations, browser display issues, payment providers, email systems, or advertising platforms (including Google Ads), which may result in incorrect pricing, unit display, availability information, or order confirmation messaging.

If we identify an error affecting your order (for example, where an item has been incorrectly displayed as fabric sold by the metre when it is a sample product, or where pricing or unit information is shown incorrectly at checkout), we reserve the right to:

• contact you as soon as possible to explain the issue, and
• cancel the affected order and issue a full refund, or
• offer you the option to proceed with the order on the correct terms (for example, by placing the correct item or quantity), where possible.

We will not be obliged to supply products at an incorrect price or in an incorrect unit where the error is obvious and unmistakable, or where it has arisen due to a technical or third-party systems issue.

This does not affect your statutory rights.

Third-Party Advertising

Prices shown in third-party advertisements may not always update in real time. Where there is a discrepancy between an advert and the price or unit shown at our website checkout, the website checkout will apply.

Shipping And Handling

UK delivery: the delivery charge is £6.95 including VAT, and most items are despatched within 1 to 5 working days.

Free delivery on orders over £90 applies to UK mainland addresses only. Delivery to Northern Ireland, the Highlands and islands is charged at checkout.

If your original order qualified for free delivery over £90 and a return brings the order value below £90, the £6.95 delivery fee will be applied retrospectively and deducted from your refund.

A few brands can only be sent within the UK, or within the UK and EU. Please contact us if you have any questions about delivering a particular brand.

International delivery: the shipping charge for orders up to 30kg is added automatically to your basket. If your order exceeds this weight, we will contact you to advise of any additional payment required. Remote and hard to reach areas may also incur a surcharge; if this applies, we will contact you by email to advise of any additional payment.

Import duties and taxes may have to be paid in some countries. Before ordering, please obtain details of these charges from the customs authority in the country to which the goods are being sent, as we cannot be financially liable for any charges incurred.

Any goods returned to us as a result of non-payment of customs fees will incur a deduction from the refund for the outbound and inbound shipping fees, plus any handling charges made by the courier.

International delivery will normally take up to 12 working days, but this cannot be guaranteed. If any products are out of stock, you will be notified at the earliest opportunity. All products must be paid for prior to delivery. Risk passes to you on delivery. Any undelivered items or damage to goods in transit must be reported to us with full details within 48 hours of delivery. We cannot be held liable for delays in delivery where the delay is outside our control.

Delivery Schedule

We will endeavour to despatch within 1 to 5 working days from receipt of your order. Pattern book orders may take longer. Please allow approximately two weeks for some designer products, such as Thibaut and Anna French.

If an item is temporarily out of stock and despatch is expected to take more than 5 days, we will contact you by email or telephone to arrange a new delivery date. If this is not satisfactory, we will offer you a full refund.

UK goods are delivered by Royal Mail, DPD, Evri or UPS. Worldwide orders are delivered by UPS. Any instruction from you to leave goods without a signature is entirely at your own risk.

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Failed Delivery Attempts

If delivery cannot be completed, our courier partners will normally take the parcel to a local collection point. You will receive tracking information including the collection point's address and the details needed to collect the parcel. Parcels are held for a limited period, after which they may be returned to sender or otherwise disposed of in accordance with our policy.

We are not liable for any costs associated with collection, and outbound postage will not be refunded in these instances, except where such liability cannot be excluded under applicable law.

Tax Charges

Our prices include VAT at the current standard rate.

Payment Security

All payments are processed securely through Shopify's checkout and its payment partners, using industry-standard encryption. We never see or store your full card details.

Returns, Faulty and Damaged Goods

Full details of what can be returned, and how, are set out in our Refund Policy. In summary: unopened wallpaper rolls can be returned within the time limits shown there, while wall murals, panels, Panoramiques, paint, rugs, samples, and any wallpaper or fabric sold by the metre or cut to length are made or ordered to your requirements and cannot be cancelled or returned.

Goods damaged in transit must be reported within 48 hours of delivery, and signed for as damaged, for a claim to be considered.

We will replace any goods proven to be faulty. If you think something is faulty, you must stop, set it aside and not hang, cut or otherwise use it. Report the fault to us with your order number and send the photographs we request. Keep all of the affected goods, with their labels and packaging, until we have advised you of the next steps, as they may need to be collected for inspection. Goods that have been hung, cut or used after a fault was noticed cannot be assessed, and we may not be able to replace or refund them. You should ensure that items returned to us are properly packaged and insured against loss and further damage; we cannot accept any responsibility for returned goods lost in transit.

Governing Law

Your purchase of products from Wallpaper Sales is a contract made in England. Any dispute will be governed by English law, and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage, so some limitations stated here may not apply to you. Your statutory rights are unaffected.

We may revise these terms without notice by posting new terms on our website or by notifying you by email. Further purchases after such posting or notification constitute your acceptance of the revised terms.

Privacy

Please see our Privacy Policy.