Refund policy

We want you to love your order. Please read the following carefully, as returns vary depending on the product type.

Wallpaper (Rolls)

  • You must notify us within 14 days of receipt, and we must receive your return within 30 days for a refund.
  • All UK returns should be arranged via our Returns Portal. Return shipping and the safe arrival of the package is the responsibility of the customer. We cannot accept returns for damaged items, so please do ensure your items are boxed up safely. 
  • We do not accept returns from international orders/outside the UK.
  • If your order qualified for free delivery over £100 but your return brings the total below £100, the standard delivery fee of £5.95 will be deducted from your refund in addition to the returns postage fee.
  • Items must be securely packaged in box to ensure they arrive in re-sellable condition.
  • Unless otherwise stated on the product page (e.g. cut or printed to order), you can return any unopened wallpaper rolls (cellophane intact and in resellable condition).
  • Some wallpaper returns may be subject to a restocking charge of up to 25%. Please refer to the Important Product Notes section on each product page for full details.

Wall Murals, Panels & Panoramiques

All wall murals, Panoramiques and wall panels are ordered specially for your requirements and therefore cannot be cancelled or returned once placed.

We can reserve additional rolls from the same batch for you, should you need them later. If you’re unsure of measurements, please call us on 01924 379992 and we’ll be happy to assist before you place your order.

Wallpaper & Fabric by the Metre

Any wallpaper or fabric sold by the metre is cut to order and therefore non-returnable. Please use our sample service before purchasing to check colours and quality.

Paint

All paint is mixed to order and is therefore non-returnable. Please use tester pots to confirm colours, as shades may vary on screen.

Rugs

Rugs are ordered to specification and cannot be cancelled or returned once placed.

  • We will replace any goods proven to be faulty. To process a claim, we require product samples and original labels.

  • Items must be securely packaged and insured when returned; we cannot accept responsibility for items lost in transit.

  • Goods damaged in transit must be reported within 2 working days of delivery and signed for as damaged for a claim to be considered Faulty or Damaged Goods.

Fabric (Cut Lengths)

We do not accept returns on fabric cut to length, as these are bespoke products and cannot be resold.

  • Please use our fabric sample service in advance — colours may vary between screens.

  • If fabric is being made up for someone else, we recommend checking their cutting sample before proceeding.

  • If a fault is found, a like-for-like replacement will be arranged by the manufacturer, but fabric must not be cut or processed in any way for the claim to be valid.