Refund policy

We want you to love your order. Please read the following carefully, as returns vary depending on the product type.

Wallpaper (Rolls)

  • You must let us know within 14 days of delivery, and we must receive your return within 30 days of delivery, for a refund.
  • All UK returns should be arranged via our Returns Portal. Return shipping and the safe arrival of the package is the responsibility of the customer. We cannot accept returns for damaged items, so please do ensure your items are boxed up safely.
  • We do not accept returns from international orders/outside the UK.
  • If your order qualified for free delivery over £100 but your return brings the total below £100, the standard delivery fee of £5.95 will be deducted from your refund in addition to the returns postage fee.
  • Items must be securely packaged in a box to ensure they arrive in re-sellable condition.
  • Unless otherwise stated on the product page (e.g. cut or printed to order), you can return any unopened wallpaper rolls (cellophane intact and in resellable condition).
  • Some brands carry a 25% restocking charge, because we are unable to return them to the manufacturer. Where it applies, it is shown on the product page: a return received within 14 days of delivery is refunded in full, and a return received between 14 and 30 days has the 25% charge deducted.

Wall Murals, Panels & Panoramiques

All wall murals, Panoramiques and wall panels are ordered specially for your requirements and therefore cannot be cancelled or returned once placed.

We can reserve additional rolls from the same batch for you, should you need them later. If you’re unsure of measurements, please call us on 01924 379992 and we’ll be happy to assist before you place your order.

Wallpaper & Fabric by the Metre

Any wallpaper or fabric sold by the metre is cut to order and therefore non-returnable. Please use our sample service before purchasing to check colours and quality.

Paint

All paint is mixed to order and is therefore non-returnable. Please use tester pots to confirm colours, as shades may vary on screen.

Rugs

Rugs are ordered to specification and cannot be cancelled or returned once placed.

Fabric (Cut Lengths)

We do not accept returns on fabric cut to length, as these are bespoke products and cannot be resold.

  • Please use our fabric sample service in advance, as colours may vary between screens.
  • If fabric is being made up for someone else, we recommend checking their cutting sample before proceeding.
  • If a fault is found, a like-for-like replacement will be arranged by the manufacturer, but fabric must not be cut or processed in any way for the claim to be valid.

Faulty or Damaged Goods

  • Goods damaged in transit must be reported within 2 working days of delivery, quoting your order number, and signed for as damaged for a claim to be considered.
  • Please check rolls and fabric carefully before hanging or cutting. If you think something is faulty, stop and set it aside: do not hang, cut or otherwise use it, even partly, while we look into it.
  • Report the fault to us with your order number and send the photographs we ask for, so that we can raise it with the manufacturer.
  • Keep all of the affected goods, with their labels and packaging, until we have told you what happens next, as they may need to be collected for inspection.
  • We will replace any goods proven to be faulty. Goods that have been hung, cut or used after a fault was noticed cannot be assessed, so we may not be able to replace or refund them.
  • Items must be securely packaged and insured when returned; we cannot accept responsibility for items lost in transit.

Samples

Samples of any kind cannot be returned as they are cut to order for the customer.