Delivery & Returns

Delivery

• UK mainland delivery is £5.95, and free on orders over £100.
• Free delivery covers the UK mainland. Northern Ireland, the Scottish Highlands and the islands are charged at checkout.
• Anything we hold in stock leaves us within 1 to 5 working days.
• Printed or made to order, or sent from the manufacturer: each product page shows its own delivery time, so please check it before you book a decorator.
• If anything is going to take longer than we said, we will get in touch to arrange a new date, or refund you in full if that does not suit.
• We send with Royal Mail, DPD, Evri and UPS, and you will receive tracking details.

Samples

• Up to 6 samples are delivered free.
• Wallpaper samples are usually A4. Where we can, we send a larger piece.
• Samples are cut for you, so they cannot be returned.
• Read more on our sample service page.

Returns

• Unopened wallpaper rolls: let us know within 14 days of delivery and send them back within 30 days for a refund.
• Some brands carry a 25% restocking fee, because we cannot send them back to the manufacturer. On those, a return within 14 days is refunded in full, and between 14 and 30 days the fee is deducted. The product page tells you when it applies.
• Rolls must be unopened, still sealed in their original cellophane, and boxed securely so they arrive back in a condition we can resell.
• Return postage is at your cost. Please arrange your return through our returns portal.
• If your order had free delivery and the return takes it below £100, the £5.95 delivery charge comes off your refund.
• We can only accept returns on UK orders.

What cannot be returned

These are made, cut or mixed for you, so they cannot be cancelled or returned once ordered:

• Murals, panels and panoramics
• Wallpaper and fabric sold by the metre
• Paint, which is mixed to order. Tester pots are the way to check a colour first
• Rugs, and any item marked as a special order on its product page
• Samples

Missing, damaged or faulty

• Please tell us about anything missing or damaged within 48 hours of delivery, quoting your order number.
• Check rolls and fabric carefully before hanging or cutting.
• If you think something is faulty, stop and set it aside. Do not hang, cut or otherwise use it, even partly, while we look into it.
• Report the fault to us with your order number, and send the photographs we ask for so that we can raise it with the manufacturer.
• Keep all of the affected goods, with their labels and packaging, until we have told you what happens next. They may need to be collected for inspection.
• We will replace anything that proves faulty. Goods that have been hung, cut or used after a fault was noticed cannot be assessed, so we may not be able to replace or refund them.

Delivering outside the UK

• International orders travel by UPS and normally arrive within 12 working days.
• Import duties and taxes may be charged in your country and are not included in our prices.
• A few brands can only be sent within the UK, or within the UK and EU. If you are browsing from abroad and cannot see a particular brand, that is why.